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Terms of Service

Effective Date: August 12, 2026
Last Updated: August 31, 2026

These Terms of Service (the “Terms”) form a binding agreement between Modulyt Solutions LLC, a Virginia limited liability company (“Cadre,” “we,” “us”), and the individual or entity accessing the Cadre field service management platform (“you,” “Customer”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

1. The Service

Cadre provides a hosted software platform for managing field service operations, including customer records, scheduling and dispatch, quotes and estimates, job tracking, invoicing, time tracking, and optional integrations with third-party services. We may modify, add, or discontinue features. If we discontinue a material feature, we will give you reasonable advance notice.

2. Accounts and Eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for the accuracy of your registration information and for keeping it current.
  • You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly at support@buycadre.com of any unauthorized use.
  • You are responsible for the conduct of every user you invite to your organization and for the permissions you grant them.

3. Subscriptions, Fees, and Payment

  • Plans. The Service is offered on subscription plans with differing user limits and features, as described at the time of purchase.
  • Billing. Fees are billed in advance on a recurring monthly or annual basis and are charged to your payment method on file.
  • Auto-renewal. Subscriptions renew automatically for successive terms unless cancelled before the end of the current term.
  • Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period; you retain access until then.
  • Refunds. Fees are non-refundable except where required by law.
  • Price changes. We may change pricing with at least 30 days’ notice before the change applies to your next renewal.
  • Failed payment. If payment fails, we may suspend access after reasonable notice and attempts to collect.
  • Taxes. Fees exclude taxes; you are responsible for any applicable sales, use, or VAT amounts.

4. Your Data

  • Ownership. You retain all rights to the data you and your users submit to the Service (“Customer Data”). We claim no ownership of it.
  • Licence to us. You grant Cadre a limited, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide and support the Service.
  • Your responsibilities. You are responsible for the accuracy and legality of Customer Data and for having the rights and any necessary consents to submit it — including information about your own clients.
  • Export. You may export your data at any time while your account is active. If a self-service export is unavailable for a given record type, we will provide an export on request at support@buycadre.com.
  • Privacy. Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms.

5. Acceptable Use

You agree not to:

  • Use the Service unlawfully or in violation of any applicable regulation;
  • Upload malware or interfere with the integrity or performance of the Service;
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems;
  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable under applicable law;
  • Resell, sublicense, or provide the Service to third parties outside your organization without our written consent;
  • Send unsolicited bulk messages through the Service, or use it in violation of anti-spam laws;
  • Use the Service to store or transmit data you lack the right to store or transmit.

We may suspend accounts that violate this section, with notice where practicable and immediately where necessary to protect the Service or other users.

6. Third-Party Integrations

The Service can connect to third-party services including QuickBooks Online, Google Calendar, and Stripe. Those services are operated by their own providers under their own terms and privacy policies. Cadre is not responsible for their availability, accuracy, or acts and omissions. Your use of a connected service is governed by your agreement with that provider, and we may suspend an integration if a provider changes or terminates its API access.

Payments. Where you accept card payments from your own clients, funds settle directly to your connected payment account. Cadre does not hold, receive, or disburse those funds and is not a party to the transaction between you and your client.

Text messaging (SMS). The Service can send text message notifications to your clients on your behalf — appointment confirmations and reminders, technician en-route alerts, and job completion and invoice notices. Messages are sent only to recipients who have opted in, and every message identifies your business. You are responsible for ensuring that each client whose number you enter has consented to receive these messages, as described in the Privacy Policy. Marketing or promotional messages may not be sent through the Service. Recipients may opt out at any time by replying STOP to any message, or reply HELP for help; opting out of text messages does not affect service emails such as invoices and receipts. Message frequency varies, and message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

7. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Cadre and protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. No other rights are granted. Feedback you provide may be used by us without restriction or obligation to you.

8. Availability and Support

We aim to keep the Service available continuously but do not guarantee uninterrupted operation. The Service may be unavailable during maintenance, updates, or circumstances outside our control. Support is provided by email at support@buycadre.com during US business hours. We do not offer a contractual uptime service level commitment.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT DATA WILL BE FREE FROM LOSS OR CORRUPTION.

Cadre is a business management tool, not a provider of accounting, tax, legal, or professional advice. You are responsible for the accuracy of your invoices, tax treatment, payroll figures, and regulatory compliance.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CADRE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Cadre and its officers, employees, and agents from any claims, damages, liabilities, and reasonable legal fees arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of the rights of a third party — including your clients.

12. Term and Termination

  • These Terms remain in effect while you use the Service.
  • You may terminate at any time by cancelling your subscription and closing your account.
  • We may suspend or terminate your access for material breach, non-payment, or if required by law, with notice where practicable.
  • On termination, your right to use the Service ends. We will retain and then delete your data as described in the Privacy Policy. Export your data before closing your account.
  • Sections 4 (ownership), 7, 9, 10, 11, 13, and any accrued payment obligations survive termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. You and Cadre agree to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Virginia for any dispute arising out of or relating to these Terms or the Service.

14. General

  • Changes. We may update these Terms. For material changes we will provide at least 30 days’ notice by email or in-app. Continued use after the effective date constitutes acceptance.
  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.
  • Severability. If a provision is unenforceable, the rest remains in effect.
  • No waiver. Failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

15. Contact

Modulyt Solutions LLC
Email: support@buycadre.com